Late alerts?

15 Sep 2016, 16:29Late alerts?#1
cloesdposts: 45since: 28 Feb 2015

Sometimes when major news occurs the market moves very fast.

 

For 30 minutes or so after this I get very late alerts. Like for instance, market moves at 8:00 and news is released.

 

Then at 8:28 maybe il'l finally get price alert for price that was reached 28 minutes ago. Anyone have similar problem? Is it just congestion and there's no solution?

15 Sep 2016, 20:33#2
Stokes Bay Tradingposts: 41since: 18 Apr 2016

Yep

19 Sep 2016, 16:26#3
Spotwareposts: 3276since: 23 Sep 2013

Can you please provide some more specific details on this issue. 

Which alert is late? Email notification, in-platform notification, or both?

We would also appreciate if you can submit some more detailed information to feedback@spotware.com 

  1. Broker name
  2. Account number
  3. Your cTrader ID
  4. Application (Web, Windows, etc.)
  5. Application version (if desktop) 
  6. An example of when the even occurred. Date, Time, Symbol, 

Thank you in advance. 


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21 Sep 2016, 07:45#4
cloesdposts: 45since: 28 Feb 2015

Hi,

 

Sorry for late reply: 

 

Please see image for details. I will submit to spotware feedback aswell:

 

http://imgur.com/a/5MMb9

 

 

As you can see price hit the target 3 minutes before I got an alert. By the time I got the alert and looked at the trade, trade was already long gone.

It seems to only occur during times of high 'load' like during news releases, or during market opening minutes.

 

 

 

21 Sep 2016, 07:49RE:#5
cloesdposts: 45since: 28 Feb 2015

 

 

cloesd said:

Hi,

 

Sorry for late reply: 

 

Please see image for details. I will submit to spotware feedback aswell:

 

http://imgur.com/a/5MMb9

 

 

As you can see price hit the target 3 minutes before I got an alert. By the time I got the alert and looked at the trade, trade was already long gone.

It seems to only occur during times of high 'load' like during news releases, or during market opening minutes.

 

 

 

 

30 Nov 2016, 18:10RE: RE:#6
ctid269303posts: 2since: 30 Nov 2016

cloesd said:

 

 

cloesd said:

Hi,

 

Sorry for late reply: 

 

Please see image for details. I will submit to spotware feedback aswell:

 

http://imgur.com/a/5MMb9

 

 

As you can see price hit the target 3 minutes before I got an alert. By the time I got the alert and looked at the trade, trade was already long gone.

It seems to only occur during times of high 'load' like during news releases, or during market opening minutes.

 

 

 

 

Did u ever receive a reply for this or sort it?

 

I have same issue demoing cTrader with IC Markets.  Alerts were working for a couple of days and now they notify at least 30 minutes after the event.

Pairs traded - GBPJPY/EURUSD

Cheers

01 Dec 2016, 16:35#7
vivo19posts: 12since: 01 Dec 2016

Yeah i have the same issue. I'm on pepperstone. It happened with me before, but last 2 days it got even worse.

02 Dec 2016, 19:40#8
racocvrposts: 1since: 16 Sep 2016

I'm on pepperstone too and I got the same problem. Good to see I'm not the only one so maybe it will get fixed faster.

What I noticed is the yellow price alert line is removed from the chart when the price is hit but the popup window is not shown. I would say the popup is shown only when some server message is received but since networks sometimes have delays it may cause the issue.

Please review the price alert popup code since alerts like this are useless because we cannot trust them.

09 Dec 2016, 13:49#9
ctid269303posts: 2since: 30 Nov 2016

Still no change here.  30 minutes delay on price alerts.  Useless.

09 Dec 2016, 14:19#10
vivo19posts: 12since: 01 Dec 2016

Yeah, completely unreliable.

I've sent an email to  feedback@spotware.com , with a link to this thread. No real answer yet. Maybe you should do it too.